Refund policy

We get it — sometimes the wrong size gets picked, or something just doesn't feel right. Here's how we handle it:

If you ordered the wrong item or size, no big deal. Head to your account (the link's in your order confirmation email) and start a return — pick the item, let us know if you want a refund, store credit, or a different size, and we'll take it from there. Return shipping is on you for these — grab a label from your carrier of choice and send it back to us. Please include your order number inside the package so we can match it up as soon as it arrives.

If we're the ones who messed up — wrong item, wrong size, or something arrived looking off — that's on us. Email us at support@fadedculture.com and we'll send you a prepaid return label instead. Once it's on the way back, we'll fix it with a refund or the right product, whichever you prefer.

Return address: Faded Culture, 215 Coca-Cola Pl, Unit 208, San Antonio, TX 78220. Include your order number inside the package.

Refund timing: Refunds are issued as soon as your return arrives and is checked in, back to your original payment method. Your bank may take a few business days to post it.

Just one thing: we only accept returns and exchanges within 30 days of your order date. After that, we can't take anything back — but if you're running into a weird issue, hit us up anyway. We'll always try to help where we can.

Still not sure what to do? Email us at support@fadedculture.com with your order number and a quick breakdown of what's going on. We'll take care of you.

Online courses (digital products): Because courses are digital and you get access right away, the 30-day return window above doesn't apply. You can request a full refund within 7 days of purchase, as long as you've completed no more than 1 lesson. After 7 days, or once you've completed 2 or more lessons, all sales are final. To request a course refund, email support@fadedculture.com with your order number. Once refunded, your course access is removed.

Local pickup orders: Pickup orders must be collected within 7 business days (Tuesday–Saturday) of your "ready for pickup" email — the 7 days start when that email is sent. We'll send you a reminder before the deadline. Orders not picked up in time are cancelled, restocked, and refunded as Faded Culture store credit, which we'll email to you as a gift card.